Because of the evolution of IP technology and communication modes available to businesses, it is important to be free to combine numerous channels in order to optimize campaign performance. Our environments support all the following communication modes:

• - Telephone calls
• - Email
• - Chat
• - Text messaging (SMS)
• - Cell phones
• - Conference
• - Video
• - Online questionnaires and forms
• - Direct marketing
• - Postal items (mailings)
• - Digital automated calls

At GMI, we use systems adapted to your needs. These systems provide our teams with a multitude of functionalities, namely:

• - Telecommuting and multi locations
• - Recording of every call
• - Automated call distribution (ACD)
• - Automated call numbering
• - Email management
• - Multimedia application
• - Sophisticated scripts
• - Data entry
• - Interactive voice response (IVR)
• - Recorded messages and contextual menus
• - Performance reports
• - Campaign management

Data Security and Confidentiality

We work in secured environments and implement mechanisms and protocols to ensure your information and the obtained results are protected and remain confidential.